"The Málaga Data Center team of highly
skills technicians is available 24/7 to assist
you with any technical support you may
need."

Juan Romero

Technical Director

REMOTE HANDS

At Málaga Data Center we recognize that our customers cannot always come on-site to undertake small maintenance tasks. This is why all our colocation customers benefit from a comprehensive basic remote hands service enabling them to lower their needs in staff without compromising on reliability and control.

In the case more advanced assistance is required, our team of highly skilled engineers will estimate the time needed to carry out the work in order to give the customer an estimated cost.

Advanced remote hands tasks can include testing of switches and routers, swapping connectivity operator in case of connectivity issues or diagnostics and problems solving hardware, operating systems and networks. Our team of engineers can also offer our customers consulting services about data center planning, migration strategies and business continuity.
BASIC REMOTE HANDS SERVICES

Human inspection,
description and reporting
of hardware errors

Installation, configuration and
reboot of hardware components including
defective hardware replacement

Cabling and
wiring revisions

Reception and storage
of hardware

Supervision of customers'
visitors and contractors

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